Return & Refund Policy

At wichanjantaphacoltd.com, we prioritize your satisfaction with our products and strive to ensure a smooth return and refund experience. Please read our return and refund policy carefully to understand your options.

1. Eligibility for Returns

  • Return Window:
    You may request a return within 14 days of receiving your order. To be eligible, your item must be unused, in the original packaging, and in the same condition as when you received it.
  • Non-Returnable Items:
    Certain products, such as perishable goods, intimate or sanitary items, and items with custom modifications, are not eligible for return.

2. How to Initiate a Return

  1. Contact Us:
    Email our support team at info@wichanjantaphacoltd.com with your order number, the reason for the return, and any supporting photos (if applicable).
  2. Return Authorization:
    Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions for returning the item.
  3. Ship the Item Back:
    You are responsible for return shipping costs unless the return is due to an error on our part (e.g., an incorrect or defective item). We recommend using a trackable shipping service to ensure safe delivery.

3. Refunds

  • Refund Processing:
    Once we receive your returned item and verify its condition, we will notify you via email regarding the approval or rejection of your refund.
  • Refund Method:
    Approved refunds will be issued to your original payment method within 7-10 business days, depending on your financial institution’s processing time.
  • Partial Refunds:
    In some cases, only partial refunds are granted, such as when an item shows signs of use or missing parts not due to our error.

4. Exchanges

  • If you received a defective or damaged item and would like an exchange, please contact us at [support email]. We’ll arrange for a replacement at no additional cost.

5. Late or Missing Refunds

  • If you haven’t received a refund after the specified processing period, please first check with your bank or credit card company. If issues persist, contact us at [support email] for further assistance.

6. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect due to our error. Original shipping charges are non-refundable.

7. Contact Us

  • For questions or concerns regarding returns and refunds, please contact our support team at info@wichanjantaphacoltd.com. We’re here to help you with any issues that may arise.

Thank you for shopping with wichanjantaphacoltd.com! We’re committed to ensuring that you have a pleasant shopping experience and are satisfied with your purchase.